Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to your order specifications. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Goods that arrive defective or damaged are eligible for a full refund. Requests to return items due to quality issues, damage during shipping, color/style/size error must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons. Returning packages without prior approval from Customer Service will halt or delay your return.
The settings of your computer screen may alter the color of the pictures shown on WeddingBridal.us. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible. The buyer shall be responsible for shipping costs both ways unless ChumRadioVancouver.com is responsible for the return due to sending the wrong item.
More details: Customer Service